Highly organized and diligent professional drawing upon more than fifteen years of experience in corporate product promotion and facilitation. Strong history of resolving customer issues and providing real-world solutions to promote customer engagement and buy-in. Adept at learning new software and end-user products and demonstrating them as ideal solutions to the needs of customers
Conducted comprehensive needs assessments and developed tailored eLearning solutions for clients in the energy storage industry. Created interactive online training modules, simulations, and assessments to support employee skill development and knowledge retention. Utilized instructional design principles to transform complex technical content into engaging and accessible eLearning materials. Collaborated with subject matter experts to ensure accuracy and relevance of training content.
Design and facilitate engaging technical micro-learning sessions for adult learners across Honda utilizing needs assessments and proven instructional design methodologies. Monitor participation and maintain detailed records of user attendance.
Spearheaded a cross-functional call center team, leading to a 30% increase in client satisfaction and a 50% increase in customer retention. Designed and facilitated e-learning courses and software application workshops remotely for multidisciplinary teams of hospital personnel using Articulate 360 Storyboard. Created several micro-learning courses using Camtasia video production skills. Designed and facilitated leadership and management skills user guides, QRGs, and online courses to promote comprehensive knowledge to key stakeholders. Key participant in ERP deployment as company expanded its product line. Executive director of HIPAA and SOC2 compliancy team.
Elevated the standard of training using a creative instructional design, creating captivating infographics and designing logos, icons, and other graphic elements crucial to corporate communications. These skills collectively contributed to a dynamic and visually enriched approach to training and corporate communication throughout the company. Participant enrollment increased by over 10%.
Communicated effectively and influenced matrixed groups by translating issues and solutions to business partners with varied skills and understanding. Observed trends in user questions to identify any possible defects or technical issues and proposed and influenced solutions. Analyzed complex business processes and acted as liaison between the business and IT to implement solutions. Multiple iterations of SAP technical training deployment across the enterprise. Delivered engaging ERP training to more than 1200 gas mechanics, HR admins and executives. Delivered technical training to groups of more than 20 participants 3-5 days a week. Key Participant in conducting successful UAT sessions
Delivered exceptional training across diverse industries including PG&E, Chevron, Exxon, Wells Fargo, Wachovia, AGEdwards, and Hewlett-Packard. Portfolio of software experience includes: extensive proprietary software, ArcGIS, SAP, Ventyx, Utilisphere, Camtasia, Word, Excel, PowerPoint, Articulate 360.
knowledge of global physical and environmental processes; formulate an appreciation of world cultural diversity, including demographics, ethnic studies, agricultural practices, economic development and resource consumption; generate solutions for a sustainable future; holistically assess integrative environmental and cultural phenomena based on location and maps; assemble and analyze spatial information (such as maps, data, surveys, qualitative observations), using traditional and modern mapping technology methods; and integrate cultural, environmental and geographic technology methods.
Focused on adult learning principles. Comprehensive training for educators who wish to teach career technical education (CTE) or adult education courses. The program equips instructors with the necessary skills and knowledge to effectively teach adult learners in various settings, including community colleges, adult schools, and vocational training centers. Key components included:
- Adult Learning Theory: Understanding how adults learn differently from children, including concepts like andragogy and self-directed learning.
- Curriculum Development: Creating relevant, practical curricula that cater to adult learners' needs and experiences.
- Instructional Strategies: Techniques for engaging adult learners, promoting critical thinking, and facilitating experiential learning.
- Assessment and Evaluation: Methods for assessing adult learners' progress and evaluating program effectiveness.
- Technology Integration: Incorporating technology to enhance adult learning experiences and prepare learners for modern workplaces.
- Cultural Competence: Developing sensitivity to diverse adult learner populations and creating inclusive learning environments.
- Classroom Management: Strategies for managing adult learning environments effectively.
- Practicum Experience: Hands-on teaching practice in adult education settings.
contact me –
phone: 530.559.8102
email: pcarlson@paulinecarlson.com