Learning Experience LX

by Pauline Carlson September 12, 2024

This skill combines traditional instructional design principles with user experience (UX) design concepts. It focuses on creating engaging, effective, and learner-centered educational experiences.

Rise 360 – The Treat Shop
Adobe Articulate – Why Graphene:

Skills

Instructional Designer

Led nationwide instructional design initiatives for healthcare interpreter services software, managing comprehensive training and documentation programs. Developed and maintained extensive training materials including user manuals, standard operating procedures, job aids, and quick reference guides. Orchestrated and delivered both onsite and virtual training sessions for hospital leadership and staff, ensuring optimal software adoption and utilization. Created detailed training matrices to track and analyze program effectiveness, measure learning outcomes, and generate comprehensive performance reports. Successfully implemented standardized training protocols across multiple hospital systems while adapting content to meet diverse learner needs.

Technical Consultant and Trainer

Accomplished learning and development professional with proven success delivering comprehensive instructor-led training programs across virtual and onsite environments. Demonstrated mastery in training design and facilitation for both proprietary software systems and commercial off-the-shelf (COTS) solutions. Distinguished track record as a technical writer and instructional designer, creating engaging learning materials that drive user adoption and maximize training effectiveness. Skilled at adapting complex technical concepts into clear, accessible content for diverse audiences.

Business Systems Specialist

Spearheaded comprehensive training programs for new mobile support team members and independent contract trainers, managing the entire training lifecycle from onboarding through skill validation. Excelled at communicating complex technical concepts across diverse stakeholder groups, effectively bridging knowledge gaps between technical and non-technical business partners. Implemented proactive problem-solving strategies by analyzing user inquiry patterns to identify potential system defects and technical issues, leading to improved product performance. Served as a crucial liaison between business units and IT teams, analyzing intricate business processes and facilitating the implementation of effective technical solutions. Demonstrated expertise in translating business requirements into actionable technical specifications while maintaining strong collaborative relationships across organizational boundaries.

Software Expertise

Articulate 360 Storyline

Expert in designing and developing dynamic e-learning courses using Articulate 360 Storyline, creating engaging multimedia content that drives learner engagement and retention. Skilled at building interactive scenario-based learning experiences with branching narratives, custom animations, and sophisticated transitions to enhance knowledge retention. Demonstrated expertise in developing comprehensive course assessments, including knowledge checks, interactive quizzes, and skill validation exercises. Proficient in leveraging Storyline's advanced features including variables, triggers, and states to create personalized learning paths. Experienced in implementing responsive design principles to ensure seamless course delivery across desktop and mobile platforms. Successfully integrated audio narration, custom graphics, and video content while maintaining accessibility standards and optimal performance.

Adobe Captivate

Leveraged advanced Adobe Captivate features to transform complex technical content into intuitive, fully responsive e-learning experiences optimized for all devices. Designed sophisticated branching scenarios and interactive software simulations using Captivate's advanced actions and variables. Developed engaging gamified learning elements through custom widgets, JavaScript integration, and multi-state objects. Created dynamic assessment modules incorporating intelligent feedback systems and adaptive learning paths based on learner performance. Utilized Captivate's HTML5 publishing capabilities to ensure cross-platform compatibility while maintaining high-quality multimedia elements. Implemented advanced motion effects, synchronized audio narration, and custom interactions while adhering to accessibility standards. Successfully integrated Captivate projects with Learning Management Systems (LMS) through SCORM and xAPI compliance, ensuring accurate tracking of learner progress and completion.

Canvas/Blackboard LMS

Demonstrated mastery of Canvas and Blackboard Learning Management Systems, with expertise in designing and implementing comprehensive online learning environments. Specialized in creating intuitive course architectures that maximize platform-specific features while maintaining consistent learning experiences across both systems. Developed and implemented custom learning paths using advanced LMS features, including adaptive release rules, mastery paths, and conditional content delivery. Successfully integrated third-party tools and multimedia content to enhance course engagement and accessibility. Leveraged built-in analytics tools to track student progress, identify performance trends, and implement data-driven course improvements. Designed collaborative learning spaces utilizing discussion boards, group projects, and peer review functionalities. Implemented diverse assessment strategies including automated grading, rubric-based evaluation, and authentic assessments. Streamlined course migration processes between platforms while maintaining course integrity and student engagement.

Camtasia 10.0

Leveraged Camtasia's comprehensive video production capabilities to design, develop, and deliver professional-grade training and sales content. Created engaging video tutorials utilizing advanced screen recording features, multi-track editing, and custom animations. Implemented interactive elements including callouts, annotations, and zoom-n-pan effects to enhance viewer engagement. Developed branded video templates incorporating custom transitions, animations, and motion graphics to maintain consistent visual identity. Expertly edited and synchronized multiple audio tracks, including voiceovers, background music, and sound effects. Optimized video production workflow from storyboard creation through final rendering and distribution across multiple platforms. Produced high-quality content in various formats to meet diverse device requirements while maintaining optimal file sizes and video quality.

Microsoft Office Suite

Advanced Microsoft Office Suite specialist with expert-level proficiency in complex database management and data analysis tools. Demonstrated mastery of Excel's advanced functionalities including dynamic PivotTables, complex macros, VBA programming, and sophisticated data modeling techniques. Developed and maintained comprehensive Access databases, creating custom queries, forms, and automated reports for enterprise-level data management. Authored technical documentation, including the published guide "Mastering PivotTables and PivotCharts." Expertly utilized PowerPoint for creating engaging presentations incorporating advanced animations and interactive elements. Leveraged Word's advanced features for creating template-driven documentation with automated table of contents, indexes, and cross-references. Implemented Power Query and Power BI integrations for enhanced data visualization and reporting capabilities. Successfully designed and deployed SharePoint solutions for improved team collaboration and document management workflows.

Proprietary Software Packages

Demonstrated excellence in delivering comprehensive training programs for diverse proprietary enterprise software systems across major corporations. Developed and implemented customized training curricula for complex platforms including Ventyx asset management solutions, Utilisphere utility management systems, SAP enterprise resource planning modules, and Core business applications. Successfully adapted technical content for various user proficiency levels while maintaining training effectiveness. Recognized as a subject matter expert in multiple enterprise software platforms, providing advanced user support and creating customized documentation for system implementations. Specialized in facilitating smooth software adoption through targeted training strategies and comprehensive knowledge transfer methodologies. Maintained expertise in system updates and new feature rollouts, ensuring consistent delivery of current best practices and workflows.

PAULINE CARLSON

PAULINE CARLSON

Learning Experience LX