about me – PAULINE CARLSON

Detailed-oriented business system support specialist with a passion for beating former “best yets.” I manage multiple facets of diverse business lines, including healthcare, utilities, and marketing. I have consistently received high accolades for my instructional design and training delivery. My diverse background in business management, instructional design, and training delivery systems make up my competitive presence. I begin projects with the end in mind and ensure every detail is consistent with client goals. I enjoy my work and take pride in doing it well. Outside of my career, I love to travel to warm, tropical regions and soak up the sun.

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Skills

Instructional Designer

responsible for all instructional design implementations of interpreter services software for hospitals nationwide. create, maintain, and update standards and procedures, user manuals, training materials, job aids, and quick reference guides. oversees and delivers onsite and virtual product training sessions to hospital directors and staff. produces matrices for accurate and meaningful reporting of all training deliverables.

Technical Consultant and Trainer

successful history of delivering instructor-led product training, both virtually and onsite. expert trainer in proprietary software as well as off-the-shelf solutions. established technical writer and instructional designer.

Business Systems Specialist

responsible for end-to-end training of new hires to mobile support team and independent contract trainers. communicated effectively and influenced matrixed groups by translating issues and solutions to business partners with varied skills and understanding. observed trends in user questions to identify any possible defects or technical issues and proposed and influenced solutions. analyzed complex business processes and acted as liaison between the business and IT to implement solutions.

Software Expertise

Articulate 360 Storyline

proficient in the creation of impactful learning courses, implementing multimedia elements, developing scenario-based assessments and quizzes, and incorporating creative animations and transitions

Adobe Captivate

transformed complex information into intuitive, responsive courses adaptable to any device. I excel at developing branching scenarios, interactive simulations, and gamified elements that enhance learner engagement and retention. My expertise extends to creating meaningful assessments that reinforce learning objectives. By combining Articulate's powerful features with solid instructional design principles, I deliver high-quality, cost-effective e-learning solutions that align perfectly with organizational goals and learner needs.

Canvas/Blackboard LMS

proficient in both Canvas and Blackboard LMS, I create engaging, user-friendly online learning environments. My dual-system expertise allows me to design courses that leverage the strengths of each platform, ensuring seamless transitions for institutions and learners. I excel at structuring intuitive course layouts, integrating multimedia content, and implementing effective assessment strategies in both systems. My skills extend to customizing learning paths, facilitating student collaboration, and utilizing analytics tools for data-driven improvements. By mastering these leading LMS platforms, I deliver flexible, accessible, and sound online courses that enhance student engagement and achievement across diverse educational settings.

Camtasia 10.0

produced several training and sales videos from design, through development, to production and distribution.

Microsoft Office Suite

power user of all Microsoft Office products with emphasis on Excel and Access databases. authored eight user manuals including Mastering PivotTables and PivotCharts.

Proprietary Software Packages

educated and knowledgeable in various proprietary software packages for large corporations. demonstrated expert product knowledge. experienced in using Ventyx, Utilisphere, SAP, and Core.