Auburn, CA 95602
Highly organized and diligent professional drawing upon more than fifteen years of experience in corporate product promotion and facilitation. Strong history of resolving customer issues and providing real-world solutions to promote customer engagement and buy-in. Adept at learning new software and end-user products and demonstrating them as ideal solutions to the needs of customers
Design and facilitate engaging technical micro-learning sessions for adult learners across Honda utilizing needs assessments and proven instructional design methodologies. Monitor participation and maintain detailed records of user attendance.
Elevated the standard of training using a creative instructional design, creating captivating infographics and designing logos, icons, and other graphic elements crucial to corporate communications. These skills collectively contributed to a dynamic and visually enriched approach to training and corporate communication throughout the company. Participant enrollment increased by over 10%.
Communicated effectively and influenced matrixed groups by translating issues and solutions to business partners with varied skills and understanding. Observed trends in user questions to identify any possible defects or technical issues and proposed and influenced solutions. Analyzed complex business processes and acted as liaison between the business and IT to implement solutions. Multiple iterations of SAP technical training deployment across the enterprise. Delivered engaging ERP training to more than 1200 gas mechanics, HR admins and executives. Delivered technical training to groups of more than 20 participants 3-5 days a week. Key Participant in conducting successful UAT sessions
Spearheaded a cross-functional call center team, leading to a 30% increase in client satisfaction and a 50% increase in customer retention. Designed and facilitated e-learning courses and software application workshops remotely for multidisciplinary teams of hospital personnel using Articulate 360 Storyboard. Created several micro-learning courses using Camtasia video production skills. Designed and facilitated leadership and management skills user guides, QRGs, and online courses to promote comprehensive knowledge to key stakeholders. Key participant in ERP deployment as company expanded its product line. Executive director of HIPAA and SOC2 compliancy team.
Coordinated and managed training schedules. Reconciled employees’ completed training sessions in adherence with state requirements. Facilitated time management and created onboarding workshops for employees.
Delivered exceptional training across diverse industries including PG&E, Chevron, Exxon, Wells Fargo, Wachovia, AGEdwards, and Hewlett-Packard. Portfolio of software experience includes: extensive proprietary software, ArcGIS, SAP, Ventyx, Utilisphere, Camtasia, Word, Excel, PowerPoint, Articulate 360.
knowledge of global physical and environmental processes; formulate an appreciation of world cultural diversity, including demographics, ethnic studies, agricultural practices, economic development and resource consumption; generate solutions for a sustainable future; holistically assess integrative environmental and cultural phenomena based on location and maps; assemble and analyze spatial information (such as maps, data, surveys, qualitative observations), using traditional and modern mapping technology methods; and integrate cultural, environmental and geographic technology methods.
Courseware engaged in adult learning concepts. Emphasis on computer science and business system subjects.
contact me –
phone: 530.559.8102
email: pcarlson@paulinecarlson.com